LiftedJoy

Privacy Policy

How LiftedJoy collects, uses, and protects your personal information.

Last updated: February 2025

LiftedJoy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event decoration booking platform and related services.

1. Information We Collect

  • We collect information you provide directly (name, email, phone, address, event details) when you create an account, make a booking, or contact us.
  • We automatically collect device and usage data (IP address, browser type, pages visited) to improve our services.
  • Payment information is processed securely through our payment partners (e.g. Razorpay); we do not store full card details.

2. How We Use Your Information

  • To process bookings, send confirmations, and coordinate with vendors.
  • To communicate about your orders, offers, and customer support.
  • To improve our platform, personalise your experience, and send relevant marketing (with your consent).
  • To comply with legal obligations and protect our rights.

3. Sharing of Information

  • We share necessary details with decoration vendors and service partners to fulfil your bookings.
  • We may share data with payment processors, cloud hosting, and analytics providers under strict agreements.
  • We do not sell your personal information to third parties.

4. Data Security

  • We use industry-standard security measures (encryption, secure connections) to protect your data.
  • Access to personal data is limited to authorised personnel and only when needed.

5. Your Rights

  • You may access, correct, or delete your personal data through your account or by contacting us.
  • You may opt out of marketing communications at any time.
  • You may request a copy of your data or withdraw consent where applicable under applicable law.

6. Cookies and Tracking

  • We use cookies and similar technologies for session management, preferences, and analytics.
  • You can manage cookie settings in your browser; some features may not work fully if cookies are disabled.

7. Data Retention

  • We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations.
  • After account closure or as per our retention policy, we may anonymise or delete your data.

8. Children

  • Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website. Continued use after changes constitutes acceptance.

10. Contact Us

  • For privacy-related queries or to exercise your rights, contact us at info@liftedjoy.in or +91 99602 99566.
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