Refund Policy

How cancellations, rescheduling, and refunds work for your bookings.

Last updated: February 2025

At LiftedJoy, we want you to book with confidence. This Refund Policy outlines the conditions under which refunds or credits may be issued for decoration bookings made through our platform.

1. Overview

LiftedJoy aims to ensure a fair and transparent refund process for our customers. This Refund Policy explains when and how refunds, rescheduling, or credits may be applied for decoration bookings made through our platform.
Refund eligibility depends on the timing of cancellation, the type of service, and the terms agreed at the time of booking. Vendor-specific terms may also apply.

2. Advance / Booking Amount

A non-refundable advance may be required to confirm your booking. This will be clearly communicated before payment.
The advance secures your date and vendor. In case of cancellation by you, the advance is typically non-refundable; partial refunds may be considered at our discretion based on notice period and circumstances.

3. Cancellation by Customer

More than 15 days before event: You may be eligible for a partial refund of the amount paid (after deducting the advance and any processing fees). Contact us to request a refund.
7–15 days before event: Partial refund or credit may be considered at our discretion; the advance is generally non-refundable.
Less than 7 days before event: No refund is typically provided, as vendors have reserved the date and may have committed resources.
Same-day or no-show: No refund will be provided.

4. Cancellation by LiftedJoy or Vendor

If we or the vendor need to cancel your booking (e.g. unforeseen circumstances, force majeure), we will offer a full refund of the amount paid or an alternative date/vendor where possible.
In case of vendor no-show or significant service failure, we will work with you to resolve the issue and may provide a full or partial refund as appropriate.

5. Rescheduling

Rescheduling may be allowed subject to vendor availability and notice period. One free reschedule may be permitted if requested more than 7 days in advance; additional reschedules may attract a fee.
Rescheduling to a new date is subject to the same refund rules if you later cancel the rescheduled booking.

6. How Refunds Are Processed

Approved refunds will be processed to the original payment method (card, UPI, wallet, etc.) within 7–15 business days, depending on your bank or payment provider.
In some cases we may offer platform credit instead of a bank refund; this will be communicated at the time of resolution.

7. Disputes and Complaints

If you are not satisfied with the decoration service, please report the issue to us within 48 hours of the event with relevant details and, if possible, photos.
We will review each case and may offer a partial refund, credit, or other resolution based on the nature of the complaint and our policy.

8. Exceptions

Promotional or discounted bookings may have different refund rules as stated at the time of offer.
Custom or special-order items may be non-refundable once work has commenced.

9. Contact for Refunds

To request a refund or discuss your case, contact us at info@liftedjoy.in or +91 99602 99566 with your booking ID and reason. We will respond within 2–3 business days.

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